Known Issues › For Windows Operating System, Uninstallation does not Remove CA Open Space Related Entries in Installanywhere Registry XML

For Windows Operating System, Uninstallation does not Remove CA Open Space Related Entries in Installanywhere Registry XML

Symptom:

I am unable to install CA Open Space after uninstalling.

Solution:

For Windows Operating System, if the uninstaller does not change the InstallAnywhere registry XML file, you can change the registry manually. After CA Open Space is uninstalled, navigate to C:\Program Files\Zero G registry and modify the file.com.zerog.registry.xml.

Zero G Registry can be a hidden folder, so you have to enable the Show Hidden Folder option on Windows. Remove the following node <product name="CA Open Space"> and two other components nodes that are related to CA Open Space:

<product name="CA Open Space" id="409328f9-1f0a-11b2-941e-b9699e36f638" version="2.0.176.0" copyright="2012" info_url="" support_url="http://support.ca.com/" location="C:\Program Files\CA\Open Space" last_modified="2012-12-05 14:12:12">