New Features

CA Open Space is a social media offering from CA SDM that enables enterprise IT to engage with end-users and analysts in a collaborative fashion using known and easy to learn and use social media constructs. CA Open Space is a community-based communication and collaboration tool, which lets you connect and share knowledge with the people in your organization.

Following new features are added with CA Open Space Service Pack 2.0.01:

Collaborate within and across the communities
You can post questions, get answers, share information, solutions, and ideas.
CA Open Space is a new self-service interface to CA SDM.
Note: The current employee interface continues to exist.
Create Incidents and Requests
With CA SDM integration, using CA Open Space, you can create Incidents or Requests from the chat itself.
You can Live chat with Analyst, search the CA SDM knowledge base and can display CA SDM announcements.
The powerful search capability offers results from other sources like community conversations, SharePoint content, and external search engines, such as Google.
Access CA Open Space from Smart Phones
Support for Multi-tenancy
CA SDM supports the multilevel tenancy model (hierarchical). Unlike CA SDM, CA Open Space supports flat organizations (tenant), where no information (communities and message boards) can be shared across organizations. Customer can map CA SDM’s tenants with CA Open Space organizations (tenant). CA Open Space supports two types of Mappings:
- One–to–One
  For each tenant in CA SDM, we can create an organization in CA Open Space. This type can be used for the situations where we do not want to allow the users to collaborate across the CA SDM tenants.
- One –to– Many
  You can create one organization in CA Open Space for multiple tenants of CA SDM. This type can be used for the situations where we allow users to collaborate across CA SDM tenants.

CA Open Space Service Pack 2.0.01 integrates with CA SDM r12.5, r12.6, and r12.7.