Setting Up the Alert Monitor › CA SDM Integration

CA SDM Integration

The CA SDM Integration feature creates CA SDM requests from forwarded alerts.

You can define multiple forwarding destinations to CA SDM, with each one pointing to a different CA SDM server.

Note: If your CA SDM installation is configured with the optional ITIL application, incidents are created instead of requests.

Many CA Technologies mainframe products use this feature to consolidate their problem notification on a specified CA SDM server. The feature uses W3C SOAP (Simple Object Access Protocol) to invoke the web services that CA SDM provides.

Software Requirements

CA SDM Integration has the following software requirements:

• CA SDM
• CA Common Services for z/OS, specifically the CAICCI and CAISDI/soap components

How Requests Are Created

To create a CA SDM request from an alert, the following internal steps are performed:

1. The CA Common Services for z/OS CAICCI component is used to pass the request to the CA Common Services for z/OSCAISDI soap component. CAISDI/soap is a z/OS-hosted SOAP client.
2. CAISDI/soap sets up an IP connection with the CA SDM server. The client uses HTTP/HTTPS requests to invoke the necessary web services on the CA SDM server to create the new request or incident.
3. The request or incident number is returned and annotated in the alert.

Request Assignment

By default, CA SDM requests created by your region appear as assigned requests, with an assignee and an end user of System_NetMaster_User.

Your CA SDM administrator can customize the product templates to change these assignments to suit your organization.

Request Updating

A CA SDM request that is created from an alert is static. The request reflects the alert details that were current at the time it was created.

Note: A CA SDM request is not updated with any changes to the alert nor closed when the corresponding alert is closed.

Requests are intended for initial problem notification to a wider and more general data center audience. CA SDM Integration complements the functions of Alert Monitor; it does not replace Alert Monitor.

Every request (if HTML format is used) contains hyperlinks to various WebCenter pages, including Alert Monitor. Use Alert Monitor for real-time dynamic alerting functions.

For recurring alerts, a request is created for the first occurrence only.

Request Description Format

By default, your region generates CA SDM request description content in HTML format.

By default, CA SDM does not render embedded HTML directives in the request description field. To support this rendering, customize your CA SDM server. This task involves customizing the detail_cr.htmpl form to add KEEPTAGS and KEEPLINKS support.

Note: For more information, see the CA Service Desk Manager Implementation Guide.