Host Environment Commands › ADDRESS SERVDESK—Create Service Desk Requests › ADDRESS SERVDESK Formats

ADDRESS SERVDESK Formats

The following examples show different REQUEST(CREATE) formats.

• Example 1: OPS/REXX code to create a service desk request

  The following OPS/REXX code produces a detail screen of the create request. All requests are created as priority two.

  address SERVDESK "REQUEST(CREATE) SUMMARY('Testing request')",
  "DESCRIPTION('This is the test of address SERVDESK') WAIT(30) DEBUG(YES)"
  if rc = 0 then say "Request was created: #"||SERVDESK.NUMBER
  

  Produces the following detail screen:

  

• Example 2: OPS/REXX code

  address SERVDESK "REQUEST(CREATE) SUMMARY('Test 2')
  DESCRIPTION('Test number two.')"
  

  Produces the following detail screen:

  

• Example 3a: AOF Rule code with Wait set to 0.

  )CMD SERVRULE
  )INIT
  )PROC
    address SERVDESK "REQUEST(CREATE) SUMMARY('AOF Rule Test') WAIT(0)",
                     DESCRIPTION('AOF Rule Test with WAIT(0) parameter.')"
  )TERM
  )END
  

• Example 3b: OPS/REXX code to run the rule

  address AOF "SUBSYS OPSX"
  address AOF "ENABLE RULES.SERVRULE"
  address OPER "C(SERVRULE)"
  address AOF "DISABLE RULES.SERVRULE"
  

  Produces the following detail screen:

  

Example: Request List

The following display shows the list of service desk requests: