Diagnostics and CA Technical Support › Call Technical Support

Call Technical Support

For further technical assistance with this product, contact technical support at http://ca.com/support for a complete list of CA locations and phone numbers. Technical Support is available 24 hours a day, 7 days a week.

If you are unable to resolve the problem, have the following information ready before contacting CA Technical Support:

• All the diagnostic information described in Collecting Diagnostic Data.
• Product name, release number, operating system and service pack.
• Product name and release number of any other software you suspect is involved.
• Release level of the operating system.
• Your name, telephone number, and extension (if any).
• Your company name.
• Your site ID.
• A severity code. This is a number (from 1 to 4) that you assign to the problem. Use the following to determine the severity of the problem:
  1. A system down or inoperative condition
  2. A suspected high-impact condition associated with the product
  3. A question concerning product performance or an intermittent low-impact condition associated with the product
  4. A question concerning general product usage or implementation