Collecting Diagnostic Data

The following information is helpful in diagnosing problems that might occur:

Control statements used to activate your product
JCL used to install or activate your product
Relevant system log or console listings
Relevant system dumps or product dumps
List of other IBM or third-party products that might be involved
Manufacturer, model number, and capacity of your hardware
Numbers and text of IBM or CA error messages associated with the problem
Names of panels where the problem occurs
Listings of all fixes applied to all relevant software, including:
- The dates that fixes were applied
- Fix numbers
- Names of components to which fixes were applied
Short description of problems