Operations › Record Problems in CA Service Desk

Record Problems in CA Service Desk

Sites using CA Service Desk can have CA OPS/MVS automatically open CA Service Desk requests for a variety of problems detected internally by CA OPS/MVS. This provides your organization with an immediately recorded notification of the identified problem so that it can be quickly addressed before causing more serious problems with CA OPS/MVS or your system operations. The following types of problems are logged to CA Service Desk:

• Recoverable product abends
• Shortages of Process Blocks, which are necessary for automation
• Failure to respond to internal MSF (Multi-System Facility) ping requests
• OSF (Operator Server Facility) TSO server transactions that exceed their elapsed time or output line limits
• AOF (Automated Operations Facility) rules that fail to complete due to errors

This functionality requires CA Service Desk r11 and various CA Common Services components that are available with CCS for z/OS r11.

To record problems in CA Service Desk

The INITSD parameter controls whether CA OPS/MVS opens CA Service Desk requests. Changing the value of this parameter also requires the recycling of the CA OPS/MVS internal SERVDESK task. This can be done using the following operator command:

MODIFY OPSx,RESTART(SERVDESK)

x

Specifies the fourth character of the CA OPS/MVS subsystem ID.

Note: For more information on this parameter, see the Parameter Reference. For more information on CA Service Desk, see the documentation for that product. For more information on CCS requirements, see the Installation Guide and the CA Common Services CA Service Desk Integration Guide, distributed with the CA Common Services documentation.