Integrating with CA Service Desk › Enable CA Service Desk Requests

Enable CA Service Desk Requests

For CA OPS/MVS to open CA Service Desk requests, you must load the CA OPS/MVS data files in CA Service Desk, configure the CAICCI and CAISDI services, and enable CA Service Desk requests in CA OPS/MVS.

To enable CA Service Desk requests

1. Load the CA OPS/MVS data files in CA Service Desk using the following command. The data files are in the $NX_ROOT\data\integrations\ directory.

   pdm_userload -f data_file_name
   

   Note: For more information about the pdm_userload command, see the CA Service Desk Administration Guide.

   1. Load the integOPMVS.dat data file.
   2. (Required for ITIL-compliant CA Service Desk only) Load the itil_integOPSMVS.dat data file.

   CA Service Desk is configured to accept CA Service Desk requests from CA OPS/MVS.

2. Ensure that the CAICCI and CAISDI services are configured. Add a PRODUCT and an EVENT control statement to the CAISDI/med parameter member, MEDPARMS, in your parmlib.

   The CAISDI service is configured to pass CA OPS/MVS CA Service Desk requests to CA Service Desk using CAICCI.

   Note: For detailed information, see the CA Common Services for z/OS CA Service Desk Integration Guide.

3. Include the following statement in your OPSSPA00 program:

   var = OPSPRM("SET","INITSD","YES")
   

   CA OPS/MVS is configured to be able to open CA Service Desk requests. This change takes effect when CA OPS/MVS is recycled. If you want to make this change available to the current CA OPS/MVS region, use OPSVIEW Option 4.1.1 to set the parameter in the current region and recycle the CA OPS/MVS CA Service Desk Integration component, SERVDESK.

   Note: For more information, see the Parameter Reference.