Integrating with CA Service Desk › Overview and Value

Overview and Value

CA OPS/MVS can automatically open CA Service Desk requests for the following types of problems:

• Recoverable product abends
• Shortages of process blocks, which are necessary for automation
• Failure to respond to internal MSF ping requests
• Operator Server Facility (OSF) TSO server transactions that exceed their elapsed time or output line limits
• Automated Operations Facility (AOF) rules that fail to complete due to errors

This provides your organization with an immediately recorded notification of a problem so that it can be addressed before causing more serious problems. For integration, you need to configure the CAICCI and CAISDI services.