Installation and Upgrade › Uninstall CA Anomaly Detector

Uninstall CA Anomaly Detector

CA Anomaly Detector 9.3.0 includes an option to uninstall the product, which you can use after an installation or upgrade.

You should be able to install and uninstall the software once or twice without any problem. If you have ongoing problems, contact CA Support rather than continue to install and uninstall the software.

As an alternative to using the Uninstaller, you can uninstall the software from the Control Panel. The program is listed as AD in the Windows Add or Remove Programs or Programs and Features window.

Follow these steps:

1. Log in as a user who has administrator privileges for CA Network Flow Analysis.
2. Perform the following preliminary steps:
   • Open the Services window and verify that the NetQoS Mysql service is running. If the service is not running, start it.
   • If the installation server is also used to host Performance Center, back up your data and configuration files, as described in the CA Network Flow Analysis Administrator Guide and the Installation Guide for your version of Performance Center.
   • Exit from all applications--with no exceptions.
3. If you plan to uninstall both CA Anomaly Detector and CA Network Flow Analysis from the same server, uninstall the CA Network Flow Analysis software first, as described in the CA Network Flow Analysis Installation Guide.
4. Start the Uninstaller for CA Anomaly Detector: Double-click the AD_Uninstaller.exe file in the following location: <install_path>\Uninstall\NQAD.

   The Uninstall window opens.

5. Click Next if you are ready to proceed.

   As soon as you click Next, the Cancel button is disabled. The Uninstaller has no Undo option: Once you begin uninstalling the software, you cannot restore the deleted files automatically.

   The uninstall program removes the program and data files, including the following CA Network Flow Analysis and MySQL elements:

   • Registry entries
   • Shortcuts, links, and aliases
   • Most files
   • Some directories

   As the uninstaller runs, the screen displays progress messages. When the process is complete the screen displays a list of the directories and files that were not deleted.

   Note: Leave the file system undisturbed while uninstallation is in progress. Do not attempt to view the progress in Windows Explorer, for example.

   Once the program finishes, the Uninstall Complete screen opens.

6. Click Done to close the program.

   Wait a few minutes to allow the helper process to finish the final cleanup.

   Some files are not deleted until this phase is finished. Once the final cleanup is finished, the Uninstaller itself is deleted.

Notes:

• The uninstallation log is at: <install_path>\AD_Uninstall_<timestamp>.txt.
• You may want to manually delete any remaining CA Anomaly Detector directories, files, and services. If other related software is installed on the server, do not delete the MySQL service.
• If you make an unsuccessful attempt to reinstall the software, contact CA Support.