Troubleshooting › Diagnose Missing Data

Diagnose Missing Data

This section describes problems that you may encounter with missing data.

Missing Criteria, WRCALL17

Symptoms

The drop-down boxes that usually contain the resource names are missing from the Run Report on Demand and Add Schedule tabs. When you click one of these tabs, the following error appears:

WRCALL17 There appears to be no data yet in the database for this report.

Possible Causes

There is no such data in the database:

• No data collection has been requested.
• Data collection has been requested, but failed.

The database has data, but the Prompt Generator service failed for the following reasons:

• External reasons, for example, database, DBMS, or HFS errors
• Internal reasons (usually a problem with the Prompts.ini file)

Action

• Review the Java Task log at the time the Prompt Generation service last ran. Verify that it finished with no errors. The prompt names are listed as they are generated.
• Review the REPTEST output for any HFS errors. Prompt files are stored on HFS, and the correct permissions must be set for them to be read and written.
• Check whether maintenance that updates the Prompts.ini file has been recently applied. Ensure that you have applied the REPORTCENTER parameter group, and that the file was regenerated (look for WRINWI31 in the ILOG).
• Review a current DWS Resource Status report to see whether there are any resources of this type listed.
• If the DWS Resource Status report shows none of these resources, then there is no data. Proceed as for problem, Data Missing or Incorrect: A whole report is empty.

If there is data and there are no obvious errors, collect the following and send to Technical Support:

• The Java Task log, at the time the Prompt Generation service last ran. Include the start and finish of the Prompt generation.
• A list of the generated Prompts.ini file (not the supplied one, the one in the /usr directory).
• A detailed list of the /usr/prompts directory. Use TSO/OMVS or the OCS command.

  uss ls -l  /u/users/aunmd/denm/denm17/nm/reporter/usr/prompts
  ILOG (not Activity log) of the REPORTCENTER Customizer parameter group.
  

A Whole Report Is Empty

Review the chapter about collecting report data.

Report Has Some Empty Charts and Tables

Review the section about empty charts and tables.