Setting Up the Alert Monitor › Alert Monitor Trouble Ticket Interface › Set Up the Trouble Ticket Data Entry Definition

Set Up the Trouble Ticket Data Entry Definition

If you want the operator to supply information when creating a trouble ticket, you need to set up the ticket data entry definition.

To set up the trouble ticket data entry definition

1. Enter /ALADMIN at the prompt.

   The Alert Monitor : Administration Menu appears.

2. Select option D - Define Trouble Ticket Data Entry.

   The Trouble Ticket Data Entry Definition panel appears.

3. In the free-format data entry section of the panel, enter the data entry definition for the panel that the operator will use when creating a ticket.

   You can create multiple field names by replicating the key variables linked by default.

   Note: For more information about completing this section, press F1 (Help).

Example: Data Entry Definition to Prompt Operators for Email Address

The following example shows a definition that prompts the operator to identify the receiver of the ticket.

 PROD--------- Alert Monitor : Trouble Ticket Data Entry Definition ------------
 Command ===>                                   Function=Update Scroll ===> PAGE
                                                                                
 **** ****************************** TOP OF DATA *******************************
 0001 FIELD NAME=$USRNAME                                                       
 0002  VALUE="Problem@sydney.enterprise.com"                                    
 0003  DESC="Send Email to:"                                                    
 0004  COMMENT="(name for email)"                                               
 0005  REQUIRED=YES                                                             
 0006  LENGTH=40                                                                
 **** ***************************** BOTTOM OF DATA *****************************

Considerations

To make the panel more user-friendly, you can change this panel by creating a trouble ticket data entry definition.

Example: Data Entry Definition

Here is an example of the data entry definition.

 PROD--------- Alert Monitor : Trouble Ticket Data Entry Definition ------------
 Command ===>                                   Function=Update Scroll ===> CSR 
 AMTTDED08 TROUBLE TICKET DATA ENTRY DEFINITION SAVED                           
 **** ****************************** TOP OF DATA *******************************
 0001 FIELD NAME=$USRX                                                          
 0002  VALUE=                                                                   
 0003  DESC="Press F6 to send the ticket"                                       
 0004  COMMENT=                                                                 
 0005  REQUIRED=NO                                                              
 0006  LENGTH=0                                                                 
 **** ***************************** BOTTOM OF DATA *****************************

 PROD---------------- Alert Monitor : Trouble Ticket Details -------------------
 Command ===>                                                                   
                                                                                
 Press F6 to send the ticket ..