4. Operation › 4.9 CA MICS Service Desk Interface › 4.9.1 Prerequisites

4.9.1 Prerequisites

In order to use the CA MICS Service Desk interface, the
following CA products must be installed:

o Service Desk r11

o CA Common Services for z/OS r11

o Service Desk Integration r11 (part of Common Services)

See the CA Common Services for z/OS: Service Desk Integration
Guide for installation instructions.

Note: The CA MICS Service Desk interface does not currently
let you specify the URL, userid, or password during
implementation. You must define these values in the CAISDI
Soap Server.