4. EXCEPTIONS › 4.3 Detailed Exception Descriptions › 00206: Hourly TSO Total Service Objective Missed

00206: Hourly TSO Total Service Objective Missed

FILE              TSO System Activity File
SAS FILE NAME     DAYS.TSOTSO01
SOURCE LOCATION   sharedprefix.MICS.SOURCE(DYTSOEXC)

SEVERITY         Critical      (SEVERITY='C')
MANAGEMENT AREA  Service       (MGMTAREA='SERVICE')

PURPOSE      Identifies the hours when TSO users' response
             time did not meet the installation defined total
             response service objective.

RATIONALE    An installation can set a service objective for
             users as a percent of all responses which will
             be completed within a certain time.  Setting the
             service objective this way recognizes the
             importance of consistency of response, which is
             not reflected in an average.

DEFINITION   This exception is detected when average user
             response for an hour falls below the
             installation objective.

EXCEPTION    The SAS statements identifying the exception
STATEMENTS   situation and describing the condition are
             stored in the source member named in SOURCE
             LOCATION and are described below:

************************************************************;
*
**  00206
**  HOURLY TSO TOTAL SERVICE OBJECTIVE MISSED
*;
SECONDS=seconds;
OBJECT=percent;
EVENTS=number-of-responses;
_PCTRESP
PERCENT=TPCT;
IF (PERCENT + .5) < OBJECT
 AND TSOTRESC > EVENTS
 THEN DO;
  EXCCODE='00206'; SEVERITY='C'; MGMTAREA='SERVICE';
  EXCDESC1='HOURLY TSO TOTAL SERVICE OBJECTIVE MISSED';
  EXCDESC2='OBJECTIVE ' || PUT(OBJECT,3.) || '%  WAS ' ||
       PUT (PERCENT,3.) || '%   WITHIN ' || PUT (SECONDS,3.)
       || ' SECONDS';
  LINK HIT;
END;

THRESHOLD     Modify the values of seconds and percent to
MODIFICATION  define the installation service objective (the
              percent of responses within a certain number of
              seconds), according to the following
              conventions:

    seconds     The number of seconds in the service
                objective is specified.  An objective of five
                seconds would appear as:

                   SECONDS = 5

    percent     The target percentage that is associated with
                the seconds given above (e.g., 90% within
                five seconds) would appear as:

                   OBJECT = 90

    number-of-responses  The minimum number of total response
                         events for which this exception is
                         to be considered would appear as:

                            EVENTS = 20