4. EXCEPTIONS › 4.3 Detailed Exception Descriptions › 00203: Hourly TSO Short Service Objective Missed

00203: Hourly TSO Short Service Objective Missed

FILE              TSO System Activity File
SAS FILE NAME     DAYS.TSOTSO01
SOURCE LOCATION   sharedprefix.MICS.SOURCE(DYTSOEXC)

SEVERITY          Critical      (SEVERITY='C')
MANAGEMENT AREA   Service       (MGMTAREA='SERVICE')

PURPOSE      Identifies the hours when TSO users' response
             time did not meet the installation defined short
             response service objective.

RATIONALE    An installation can set a service objective for
             all users as a percent of all short responses
             which will be completed within a certain time.
             Setting the service objective this way
             recognizes the importance of consistency of
             response, which is not reflected in an average.

DEFINITION   This exception is detected when average user
             short response for an hour falls below the
             installation objective.

EXCEPTION    The SAS statements identifying the exception
STATEMENTS  situation and describing the condition are
             stored in the source member named in SOURCE
             LOCATION and are described below:

************************************************************;
*
**  00203
**  HOURLY TSO SHORT SERVICE OBJECTIVE MISSED
*;
SECONDS=seconds;
OBJECT=percent;
EVENTS=number-of-responses;
_PCTRESP
PERCENT=SPCT;
IF (PERCENT + .5) < OBJECT
 AND TSOSRESC > EVENTS
 THEN DO;
  EXCCODE='00203'; SEVERITY='C'; MGMTAREA='SERVICE';
  EXCDESC1='HOURLY TSO SHORT SERVICE OBJECTIVE MISSED';
  EXCDESC2='OBJECTIVE ' || PUT(OBJECT,3.) || '%  WAS ' ||
       PUT (PERCENT,3.) || '%   WITHIN ' || PUT (SECONDS,3.)
       || ' SECONDS';
  LINK HIT;
END;

THRESHOLD     Modify the values of seconds and percent to
MODIFICATION  define the installation service objective (the
              percent of responses within a certain number of
              seconds), according to the following
              conventions:

    seconds     The number of seconds in the service
                objective is specified.  An objective of five
                seconds would appear as:

                   SECONDS = 5

    percent     The target percentage that is associated with
                the seconds given above (e.g., 90% within 5
                seconds) would appear as:

                   OBJECT = 90

    number-of-responses     The minimum number of short
                            response events for which this
                            exception is to be considered
                            would appear as:

                                EVENTS = 20