3. REPORTS › 3.3 VM Management Objective Reports › 3.3.2 Weekly VM Reports › 3.3.2.3 Weekly VM Service Report

3.3.2.3 Weekly VM Service Report

This report quantifies the total VM service provided on an
hourly basis for each day of a week, for each computing
system.

The management objective to be tracked for evaluating the
speed and consistency for all VM activity is an absolute
measure of the number of VM queue 1 drops that occurred
within a specified number of seconds.

The only user option that applies to this report is the Total
Service Objective, which is the overall average of VM users
that entered queue one and were subsequently dropped within
the installation's service objective (e.g., average Q1
service within three seconds).

&VMCWSECX defines the vertical axis of the Q1 service time
report.  &VMCWSEC defines the target Q1 service time.
Therefore, to define an average Q1 service of 1 second or
less, code:

         %LET VMCWSECX = 3.0;
         %LET VMCWSEC = 1.0;

A full description of the user options is provided in Section
3.3.4.1, VM Report Options.

Figure 3-56 illustrates the Weekly VM Service Report based on
a management objective of maintaining an average VM Q1
service interval time of less than one second.  The sample
report shown here quantifies the service provided with the
horizontal reference line representing the hours of each day
in the report, and the vertical reference line charting the
average VM Q1 service time in seconds, as identified in the
title.

The management objective for total VM service is shown by the
dashed horizontal reference line printed across the chart.
In Figure 3-56, the reference line is shown at the three-
second level of the vertical axis.  Therefore, any hour for
which the charted bar exceeds this reference line signals
that the VM service objective was missed for that hour of
that day.

 
 
                                                           your_company_name                    08:02 SUNDAY, JUNE 16, 1991    2
                                                  CA MICS I/S MANAGEMENT SUPPORT SYSTEM
                                                    WEEKLY VM MANAGEMENT OBJECTIVES
 
                                                       AVERAGE Q1 SERVICE TIME
                                                           (Unit: Seconds)
 
                                                             SYSTEM=VM01
AVGRESP
0:00:03.00 +
           |
           |
           |
           |
0:00:02.50 +
           |
           |
           |
           |
0:00:02.00 +
           |
           |
           |
           |
0:00:01.50 +
           |
           |
           |
           |                                                                   *
0:00:01.00 +-----------------------------------*--*----------------------------*-----------------*----------------
           |                                   *  *                            *                 *
           |                      *            * ***           *  *            *                 *
           |                     **            * ***           *  *            *  *            * *
           |                  ** **           ******          ** ***           * **            * *
0:00:00.50 +                  ** ***          *******         ********        ******          ** *
           |                  ** ***          *******        *********       ********        ******
           |                  *******        **********      **********      *********       *******
           |                 ********        **********     ***********     ***********     **********         *
           |  **  *         **********      ***********     ***********     ***********     ***********        ****
           -------------------------------------------------------------------------------------------------------------------
              111111111       111111111       111111111       111111111       111111111       111111111       111111111
            89012345678     89012345678     89012345678     89012345678     89012345678     89012345678     89012345678   HOUR
 
              09JUN91         10JUN91         11JUN91         12JUN91         13JUN91         14JUN91         15JUN91     WEEKDAY
 
 
                                                   (Reference Line: 1.0 Second)

 Figure 3-56.  Weekly VM Average Q1 Service Times