3. REPORTS › 3.3 VM Management Objective Reports › 3.3.1 Daily VM Reports › 3.3.1.3 Daily VM Service Report

3.3.1.3 Daily VM Service Report

This report quantifies the total VM service provided on an
hourly basis for the identified day and computing system.

The management objective to be tracked for evaluating the
speed and consistency for all VM activity is an absolute
measure of the number of VM Q1 drops that occurred within a
specified number of seconds.

The only user option that applies to this report is the Total
Service Objective, which is the overall average of VM users
that entered queue 1 and were subsequently dropped within the
installation's service objective (e.g., average Q1 service
within three seconds).

&VMCDSECX defines the Q1 service time chart axis.  &VMCSEC
defines the target Q1 service time.  Therefore, to define, a
target Q1 service of one second or less, code:

     %LET VMCDSECX = 3.0;
     %LET VMCSEC = 1.0;

A full description of the user options is provided in Section
3.3.4.1, VM Report Options.

Figure 3-52 illustrates the Daily VM Service Report based on
a management objective of maintaining an average VM Q1
service interval time of less than one second.  The sample
report shown here quantifies the service provided with the
horizontal reference line representing the hours of the day
and the vertical reference line charting the average VM Q1
service time in seconds, as identified in the title.

The management objective for total VM service is shown by the
dashed horizontal reference line printed across the chart.
In Figure 3-52, the reference line is shown at the three-
second level of the vertical axis.  Therefore, any hour for
which the vertical bar exceeds this reference line signals
that the VM service objective was missed for that hour.

 
                                                     your_company_name                       9:23 TUESDAY, JUNE 18, 1991      2
                                             CA MICS I/S MANAGEMENT SUPPORT SYSTEM
                                               DAILY VM MANAGEMENT OBJECTIVES
 
                                                  AVERAGE VM Q1 SERVICE TIME
                                                       (Unit: Seconds)
 
                                                        SYSTEM=VM01
 
                                                    BAR CHART OF AVGRESP
 
AVGRESP
 
0:00:03.00 +
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0:00:02.50 +
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0:00:02.00 +
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0:00:01.50 +
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0:00:01.00 +------------------------------------------------------------------------------------------------
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           |                                          **
0:00:00.50 +                                          **  **
           |                                          **  ** **
           |                                      **  **  **  **  **  **  **
           |                                      **  **  **  **  **  **  **
           |                                  **  **  **  **  **  **  **  **  **
           -----------------------------------------------------------------------------------------------------------------
               0   1   2   3   4   5   6   7   8   9  10  11  12  13  14  15  16  17  18  19  20  21  22  23   HOUR MIDPOINT
 
              |------------------------------------------ 17JUN91 -----------------------------------------|   REPTDATE
 
 
                                               (Reference Line: 1.0 Seconds)

 Figure 3-52.  Daily VM Average Q1 Service Report