4. EXCEPTIONS › 4.3 Detailed Exception Descriptions › 04108: Hourly CICS Total Service Objective Missed

04108: Hourly CICS Total Service Objective Missed

FILE:             CICS System Activity File
SAS FILE NAME:    DAYS.CICCSY01
SOURCE LOCATION:  prefix.MICS.USER.SOURCE(DYCICEXC)

SEVERITY:  Critical             (SEVERITY='C')
MANAGEMENT AREA:  Service       (MGMTAREA='SERVICE')

PURPOSE:  Identifies those hours when CICS users did not
receive the installation-defined total response service
objective.

RATIONALE:  An installation can set a service objective for
users as a percent of all responses that will be completed
within a certain time.  Setting the service objective this
way recognizes the importance of consistency of response,
which is not reflected in an average.

DEFINITION: This exception is detected when average user
response for an hour falls below the installation's
objective.

EXCEPTION STATEMENTS:  The SAS statements identifying the
exception situation and describing the condition are stored
in the source member named in SOURCE LOCATION and are
described below.

************************************************************;
*
**  04108
**  HOURLY CICS TOTAL SERVICE OBJECTIVE MISSED
*;
SECONDS=seconds;
OBJECT=percent;
EVENTS=number-of-responses;
_PCTCICR
PERCENT=TPCT;
IF (PERCENT + .5) < OBJECT
AND CSYTRANS > EVENTS
THEN DO;
EXCCODE='04108'; SEVERITY='C'; MGMTAREA='SERVICE';
EXCDESC1='HOURLY CICS USER TOTAL SERVICE OBJECTIVE MISSED';
EXCDESC2='OBJCTV ' || PUT(OBJECT,3.) || '% WAS ' ||
    PUT (PERCENT,3.) || '% IN ' || PUT (SECONDS,3.)
    || ' SECONDS';
LINK HIT;
END;

THRESHOLD MODIFICATION:  Modify the values of seconds,
percent, and number of responses to define the installation's
service objective (the percent of responses within a certain
number of seconds) according to the following conventions:

    seconds - The number of seconds in the service objective.
       An objective of five seconds appears as:

          SECONDS = 5;

    percent - The target percentage that is associated with
       the seconds given above.  A target of 90% appears as:

          OBJECT = 90;

    Together, these two statements define an objective of 90%
    within 5 seconds.

    number-of-responses - The minimum number of total
       response events for which this exception is to be
       considered.  A minimum of 20 appears as:

          EVENTS = 20;