4. EXCEPTIONS › 4.3 Detailed Exception Descriptions › 04107: Hourly CICS Long Service Objective Missed

04107: Hourly CICS Long Service Objective Missed

FILE:             CICS System Activity File
SAS FILE NAME:    DAYS.CICCSY01
SOURCE LOCATION:  prefix.MICS.USER.SOURCE(DYCICEXC)

SEVERITY:  Warning              (SEVERITY='W')
MANAGEMENT AREA:  Service       (MGMTAREA='SERVICE')

PURPOSE:  Identifies those hours when CICS users did not
receive the installation-defined long response service
objective.

RATIONALE:  An installation can set a service objective for
all users as a percent of all long responses that will be
completed within a certain time.  Setting the service
objective this way recognizes the importance of consistency
of response, which is not reflected in an average.

DEFINITION:  This exception is detected when average user
long response for an hour falls below the installation's
objective.

EXCEPTION STATEMENTS:  The SAS statements identifying the
exception situation and describing the condition are stored
in the source member named in SOURCE LOCATION and are
described below.

************************************************************;
*
**  04107
**  HOURLY CICS LONG SERVICE OBJECTIVE MISSED
*;
SECONDS=seconds;
OBJECT=percent;
EVENTS=number-of-responses;
_PCTCICR
PERCENT=LPCT;
IF (PERCENT + .5) < OBJECT
AND CSYLTRN > EVENTS
THEN DO;
EXCCODE='04107'; SEVERITY='W'; MGMTAREA='SERVICE';
EXCDESC1='HOURLY CICS LONG SERVICE OBJECTIVE MISSED';
EXCDESC2='OBJCTV ' || PUT(OBJECT,3.) || '% WAS ' ||
    PUT (PERCENT,3.) || '% IN ' || PUT (SECONDS,3.)
    || ' SECONDS';
LINK HIT;
END;

THRESHOLD MODIFICATION:  Modify the values of seconds,
percent, and number of responses to define the installation's
service objective (the percent of responses within a certain
number of seconds) according to the following conventions:

    seconds - The number of seconds in the service objective.
       An objective of five seconds appears as:

          SECONDS = 5;

    percent - The target percentage that is associated with
       the seconds given above.  A target of 90% appears as:

          OBJECT = 90;

    Together, these two statements define an objective of 90%
    within 5 seconds.

    number-of-responses - The minimum number of long response
       events for which this exception is to be considered.
       A minimum of 20 appears as:

          EVENTS = 20