4. EXCEPTIONS › 4.1 Using the Exception Reports for Problem Analysis

4.1 Using the Exception Reports for Problem Analysis

Standard reports and online inquiries are available for
reporting exception information.  These reports detail the
exceptions encountered, listing the threshold value that was
set and the value that was encountered.  They are used to
diagnose individual exceptions that occur.

EXCEPTION MANAGEMENT OVERVIEW

First, CA MICS provides management with a concise summary of
the frequency of problems in the Exception Management
Overview.  This is a count of the number of critical,
impacting, and warning conditions.

SEVERITY LEVEL SUMMARY REPORT

The Severity Level Summary Report provides performance
analysts and the systems team with a summary of exceptions by
degree of severity and hour of day.

EXCEPTION FULL DETAIL REPORT

Based on the exceptions reported and the known problems, the
performance analyst can produce the Exception Full Detail
Report.  This report helps the analyst assess quickly, in
greater depth, the detail exceptions and the CA MICS data
from which they were derived to complete the research and
resolution of the reported items.