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Installing Your Product Using CA MSM › Acquiring Products › Download Product Installation Packages

Download Product Installation Packages

You can download product packages through the Software Catalog tab. The Update Catalog action retrieves information about the products for your site.

Follow these steps:

  1. Verify that your CA MSM login user name is associated with a registered user of the CA Support Online website on the Software Acquisition Settings page.

    CA MSM uses the credentials to access the CA Support Online website.

  2. Locate and select the product you want to download by using the Search For field or expanding the Available Products tree at the left.

    The product releases are listed.

    Note: If the product does not appear on the product tree, click the Update Catalog Tree link in the Actions section at the left. The available products are updated using the site ID associated with your credentials for the CA Support Online website. If you update the catalog tree and some changes are missing, check your user settings on the CA Support Online website.

  3. Click Update Catalog Release in the Actions column in the right pane for the product release you want to download.

    A dialog that shows the progress of the task opens. When the task completes, you can click Show Results on the Progress tab to close this dialog. The task output browser opens and you can view the action details. Click Close to close the task output browser.

    Note: While a task is in progress, you can perform other work. You can click Hide to exit the dialog and view the task status later on the Tasks tab.

    The product packages are downloaded.

Note: You can expand the tree in the right panel by selecting the Products link from the catalog tree. Then, click the vendor link in the right panel. If you select and download multiple products using this method and one of the products cannot be downloaded, the remaining products are not downloaded either. Remove the checks from the products that were processed and repeat the update catalog request.