Installing Your Product Using CA MSM › Maintaining Products › Download Maintenance Packages for Old Product Releases and Service Packs

Download Maintenance Packages for Old Product Releases and Service Packs

CA MSM does not retrieve information about old product releases and service packs. If you need maintenance from those releases and service packs, you must add them to the software catalog before you can download the maintenance.

Follow these steps:

1. Click the Software Catalog tab, and click the Insert New Product link in the Actions section at the left.

   

   You are prompted to supply information about the product release.

2. Specify the name, release, and gen level of the product, and click OK.

   Note: Use the same product name that appears on the product tree, and use the release and gen level values as they appear for Published Solutions on the CA Support Online website.

   The product release is added to the software catalog.

3. From the product tree at the left, click the name of the product for which you want to download maintenance.

   Maintenance information about the product appears in the Releases section at the right.

4. Click Update Catalog Release for the added product release.

   Maintenance packages are downloaded. A dialog that shows the progress of the task opens. When the task completes, you can click Show Results on the Progress tab to close this dialog. The task output browser opens and you can view the action details. Click Close to close the task output browser.

Note: While a task is in progress, you can perform other work. You can click Hide to exit the dialog and view the task status later on the Tasks tab.