Troubleshooting › SYSMDUMP

SYSMDUMP

CA Support may request a dump to diagnose the problem when CA JCLCheck ABENDs. To obtain a SYSMDUMP, use the following procedures:

1. Allocate a SYSMDUMP DD in the JCL of the failing job and ensure all SYSUDUMP and SYSABEND DD's are removed. Also, disable all dump analysis software for this job.

   //SYSMDUMP DD DSN=HLQ.SYSMDUMP,DISP=(MOD,CATLG), 
   //            UNIT=SYSDA,SPACE=(CYL,(100,100),RLSE), 
   //            DCB=(RECFM=FBS,LRECL=4160,BLKSIZE=24960) 
   

2. Issue the following z/OS console command:

   'CD SET,SYSMDUMP=ALL' 
   

3. Run the failing job with an additional runtime option of “NOSPIE”.
4. Terse the dump and FTP it in binary mode to CA.
5. FTP information:

   * FTP server: supportftp.ca.com

   * FTP Directory: /xxxxxxx/nnnnnnnn-01/files_from_customer

   where xxxxxx is the site ID and nnnnnnnn is the case number

   * Use your support.ca.com logon ID and password to access the FTP server.