Administration Guide › Email Notifications › How to Use Email Templates › Configure an Event or Task To Send Email

Configure an Event or Task To Send Email

If email notifications are enabled, you can specify a list of events and tasks that trigger email notifications. For example, you may want email sent in the following circumstances:

• To a system administrator, at the completion of a Reset User Password task.
• To a new employee’s manager, at the completion of a Create User task. In addition, when the AddToGroupEvent generated within the Create User task is approved, another email can be sent to all members of a group to which the new user is being added.

To specify events and tasks that trigger email notifications

1. In the Management Console, click Environments.

   A list of CA IdentityMinder environments is displayed.

2. Click the appropriate CA IdentityMinder environment.
3. Go to Advanced Settings, Email.

   The Email Properties screen opens.

4. Select the following Enable check boxes that apply:
   • Events E-mail Enabled

     Enables email notification for CA IdentityMinder events

   • Tasks Email Enabled

     Enables email notification for CA IdentityMinder tasks

5. Enter the location of the email templates that CA IdentityMinder uses to create the email messages.

   The email templates are located in a subdirectory in the following location:

   iam_im.ear\custom\emailTemplates

   Note: When you create an email template file with a file name using a different language, the operating system session should be operating in a language that supports the character set.

6. Specify the events for which email notifications are sent as follows:
   • To add an event, select the event in the Event list box, and click Add.

     CA IdentityMinder adds the event you selected to the list of events for which email notifications are sent.

     Note: If you select an event that is not associated with a workflow process, CA IdentityMinder sends an email notification when the event completes.

   • To delete an event, select the event's check box, then click Delete.
7. Specify the tasks for which email notifications are sent as follows:
   • To add a task, search for the task by selecting a condition in the first field, and entering a task name in the second field. Click Search.

     You can enter a partial task name by using the wildcard (*) character. For example, to search for a Create task, enter Create*.

     Select one or more tasks from the search results. Click Add.

     Note: Task-level email notifications are not available for tasks that have the action type View or Self View. To see the action type of a task, go to Modify Admin Task, Select a Task, and check the action field in the task profile.

   • To delete a task, select the task's check box, then click Delete.

     Deleting a task removes the task from the Task table. It does not delete the task.

8. When you finish configuring the tasks and events that trigger email notifications, click Save.
9. Restart the application server on which CA IdentityMinder is installed.