Connector Guides › Connectors Guide › Connecting to Endpoints › Lotus Domino Connector › Connector-Specific Features › Cannot Create Notes Account When Mail Home Server Is not the Registration Server

Cannot Create Notes Account When Mail Home Server Is not the Registration Server

Symptom:

When I create a Notes user, I specify a mail home server that is not the same as the registration server. The user creation fails.

My organization uses the following separate Domino servers:

• A registration server
• A mail server

Solution:

When you acquire a Lotus Domino endpoint, you specify the registration server.

When you attempt to create a new user, you specify the mail home server. The connector looks for the mail template file on the mail server. If it is not there, CA IdentityMinder cannot create the new user.

To allow CA IdentityMinder to create new Lotus Domino users, configure the registration server to allow the connector to find the file.

Follow these steps:

1. Ensure that the registration server and the mail server are in the same Domino domain.
2. On the registration server, enable the Domain Catalog server task, then include the mail server in the catalog.