Connector Guides › Connectors Guide › Connecting to Endpoints › Microsoft Exchange Connector › Managing Exchange Users › How you Manage the Office Communications Server (OSC 2007) › Cannot Set Enhanced Presence or Archive Options with User Console

Cannot Set Enhanced Presence or Archive Options with User Console

Symptom:

I cannot use the CA IdentityMinder User Console to set Enhanced Presence or Archive options for Office Communications Server 2007 R2.

Solution:

The User Console does not contain options that let you set up Enhanced Presence.

Office Communications Server (OCS) relies on Enhanced Presence. If Enhanced Presence is not set up, when a user tries to use OCS (for example, by logging in to Office Communicator), they receive a message similar to the following:

You will not be able to sign in because your account is not configured to support enhanced presence features. 
Please contact your system administrator.

However, you can set up Enhanced Presence and archiving using Provisioning Manager, on the Custom tab.