Release Notes › Known Issues › General › Not Found Error When Creating a New Environment

Not Found Error When Creating a New Environment

If CA IdentityMinder integrates with CA SiteMinder 6.0.5 CR 31 or later, an "Error 404 - Not found" message maybe displayed when users try to browse to a new Environment URL.

This issue is due to a caching issue in the Policy Server.

Workaround

To resolve this issue, complete the following steps:

For Windows:

1. Add a keyword to the SiteMinder registry as follows:
   1. Navigate to \\HKEY_LOCAL_MACHINE\SOFTWARE\Netegrity\Siteminder\CurrentVersion\ObjectStore
   2. Add the "ServerCmdMsec" key with the following settings:
      • Type: DWORD
      • Value: 1
   3. Restart Policy Server
2. Restart the application server.
3. Close all browser instances. Then, use a new browser instance to access the Environment URL.

For Solaris:

1. Add a line to the <CA_HOME folder>/netegrity/siteminder/registry/sm.registry file
   ServerCmdMsec= 0x1 REG_DWORD
2. Restart the Policy Server.
3. Restart the application server.
4. Close all browser instances. Then, use a new browser instance to access the Environment URL.