Connector Guides › Connectors Guide › Managing CA IAM CS › Logging › Create Logs for CA Support

Create Logs for CA Support

If you find a problem with a connector or CA IAM CS, contact CA Support. To help the support team analyze the problem, send your log files to them.

By default, your log files do not contain verbose information, because this extra logging slows down CA IdentityMinder. Before you send your logs to the support team, We recommend that you configure the logging to capture detailed information.

Follow these steps:

1. Identify how to trigger the problem with your deployment.
2. Log in to CA IAM CS.
3. Click the Log File tab. The contents of the logging configuration file appears.
4. To increase the logging, click Load Verbose.

   Verbose logging makes CA IAM CS slower. Use this configuration only during debugging.

5. Click Save to upload your changed file to the server.

   The new logging configuration takes effect immediately. You do not need to restart any components.

6. Trigger the problem that you have identified.
7. Zip the entire cs-home/logs directory, and include the zipped file with your support request.
8. Log in to CA IAM CS.
9. To reduce the logging, click Load Production.

   Production-level logging is minimal, and has a low impact on performance.

10. Click Save to upload your changed file to the server.

    CA IAM CS immediately returns to minimal logging.