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Connector Guides › Connectors Guide › Connecting to Endpoints › SAP UME Connector › Troubleshooting › Unable to View or Modify SAP UME Accounts with Unicode or UTF-8 Characters in CA IdentityMinder User Console

Unable to View or Modify SAP UME Accounts with Unicode or UTF-8 Characters in CA IdentityMinder User Console

Symptom:

I created an SAP UME account with Japanese characters in CA IdentityMinder. When I try to view or modify the account in the User Console, I get an error message that starts with Not a valid IAM handle, and then contains unintelligible characters.

Solution:

The account is created successfully in CA IdentityMinder, but you cannot display the account in the User Console. However, you can view the account successfully in the Provisioning Manager.

To display SAP UME accounts created with non-English characters in the CA IdentityMinder User Console, configure the JBoss server.xml file for UTF-8 encoding for URI.

Note: For more information about configuring the JBoss server for UTF-8 encoding for URI, see Change Tomcat server.xml in the User Console Design Guide.