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CA IdentityMinder Administration Guide › CA IdentityMinder Mobile App › Troubleshooting the Mobile App

Troubleshooting the Mobile App

If a user has an issue with the mobile app, Support engineers can request a log file to help with troubleshooting.

The mobile user enables debugging through their iPhone or iPad. Once debugging is enabled, the mobile user can use the mobile app to send the log to an email address for Support.

To enable the mobile app to generate a log, the mobile user completes the following steps.

  1. On the phone or iPad, navigate to Settings, IdentityMinder, Debug.
  2. Tap Enabled.
  3. Restart the application and perform the actions that you want to appear in the log.
  4. On the Settings tab of the CA IdentityMinder mobile app, tap Email Log.

    The mobile app creates an email with the attached log file. The email can be sent to the email address configured for Support in the User Console.