Release Notes › Known Issues › Provisioning › Endpoint Types › Salesforce.com › Salesforce.com—Session Time Out › Configure Salesforce.com Connector Session Timeout Values

Configure Salesforce.com Connector Session Timeout Values

To minimize session timeout issues, we recommend that you first verify that the values that specify the length of time that a session between CA Identity Manager and Salesforce.com remains valid do not conflict.

The session timeout specified in the Salesforce.com connectors connector.xml file should be equal or less to the session timeout specified in your Salesforce.com organization.

To configure Salesforce.com session timeout values

1. In your Salesforce.com organization, get the value of the session timeout specified for your Salesforce.com organization.

   Note: For more information, see Session Settings under your Administration Setup in your Salesforce.com organization.

2. In the Salesforce.com connector.xml file, verify that the value of minEvictableIdleTimeMillisis is equal to or less than the session timeout specified in your Salesforce.com organization.

   For example, if the Salesforce.com session timeout value is 15 minutes, then the session timeout value specified in the connector.xml file should be equal or less than 900000 milliseconds.

3. If the session timeout value is greater than the session timeout value specified in your Salesforce.com organization, edit the value of minEvictableIdleTimeMillis in the connector.xml file.

   Note: For more information about customizing the connector.xml file, see the Java Connector Server Implementation Guide.

4. If you continue to experience session timeouts, try specifying how active sessions are validated.