Release Notes › Known Issues › Endpoint Types › Salesforce.com › Error Message when Creating Salesforce.com Accounts

Error Message when Creating Salesforce.com Accounts

This section applies to CA CloudMinder and CA Identity Manager. It does not apply to CA RCM.

Symptom:

When I create a Salesforce account, I receive the error message Failed to Execute CreateSalesforceUser Salesforce.com User has been Created but Some Additional Operation Failed.

I cannot see the account that I created in the User Console.

Solution:

The error can occur under the following conditions when you create the user account:

• The password you specified did not meet the password complexity requirements for Salesforce.com. For example, you specified a password that was shorter than eight characters.

  This occurs because Salesforce.com allows you to create an account without specifying a password.

  The account is created in the User Console, but it is not visible because it is not associated with the global user. The account appears in your Salesforce.com organization, but a password has not been set.

• You specified that the user was a member of a non-existent public group. This can occur if:
  • The group was deleted on the Salesforce.com endpoint but you have not performed an explore and correlate in the User Console.
  • The account template you used to create the user specifies non-existent groups.

  CA Identity Manager and CA CloudMinder ignore all invalid group memberships.

Do one of the following:

• If you received an error message stating that the password you specified when you created the account did not meet the minimum password complexity requirements, set a password that meets the minimum password complexity requirements in the User Console.

  The user account you created is associated with the global user and is now visible in the User Console.

• If you received an error message stating that the user was a member of a non-existent public group, add the user to the correct groups.