The Problem Determination Guide describes tools and procedures that you can use to define, clarify, document, and solve problems arising from CA Ideal applications before (or without) calling CA Ideal Technical Support.
Site Administrators and systems programmers who are knowledgeable in CA Datacom/DB, teleprocessing monitor systems, and CA Ideal use and general architecture should read this guide.
This chapter introduces concepts and descriptions that are essential to effective problem solving. It includes an overview of the CA Ideal software environment, descriptions of the basic classes of problems, the format of CA Ideal error messages, and references to non‑ideal problem solving tools.
For a complete overview of the CA Ideal software environment, see the “System Overview” chapter in the Administration Guide.
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