Diagnostics and Troubleshooting › Logon Problems › Credentials Are Invalid

Credentials Are Invalid

Symptom:

Whenever I enter my user name and password, I get an error message telling me that this information is invalid.

Solution:

Remote Control uses two methods to validate your credentials. In centrally managed installations with the Centralized security policy disabled, or stand-alone installations, the host matches the credentials you enter in the viewer component to a local or domain account on the remote computer. In a centrally managed installation with the Centralized security policy enabled (the default configuration), the same process applies but it is done from the computer on which the manager runs.

Note: For more information about the Centralized security configuration policy, see the Configuration Policy section of the DSM Explorer Help.

If Remote Control rejects your credentials and you are sure you entered them correctly, check them independently by logging on to the host computer using the following command:

net use \\host computer name\c$ /user:username password