The IT administrator in our scenario has the overall responsibility of defining security requirements and managing all IT assets. The Remote Control component provides centralized, policy-based management and extensive security features that streamline administration across the enterprise. It enables IT administrators to access, control, view, manage, and modify remote computers.
The IT technician is responsible for the day-to-day management and maintenance of a subset of an enterprise's IT assets. Whereas the IT administrator is able to connect to all IT assets, IT technicians are only able to connect to those IT assets in their area of responsibility. Remote Control determines access through configuration of agent policy and the use of address books.
Lastly, the host user can decide whether or not a remote connection is allowed if the appropriate policy is enabled.
Note: For more detailed information about implementing Remote Control, see the Implementation Guide.
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