CA Technologies provides the dsmInfo tool, which collects diagnostic information from systems that have CA ITCM installed. The data collected is compressed into a single file that contains log files, system information, directory structures, and registry and environment information. This diagnostic tool is available in the CA ITCM product installation media under the DiagnosticTools folder.
If a problem with CA ITCM is reproducible, then run the following command to change the trace level to DETAIL:
cftrace -c set -l DETAIL
Reproduce the problem and collect the diagnostic information with the dsmInfo tool.
Notes:
For more information about this tool, see the DSMInfoReadMe.txt file available under the DiagnosticTools folder in the product installation media.
The dsmInfo tool produces ".7z" files by default. These files provide better compression than zip files, so uploading to CA Technologies is easier.
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