Upgrading and Migration Considerations › Phase 4: Upgrade the DSM Agents

Phase 4: Upgrade the DSM Agents

DSM agents can be upgraded using one of a number of different techniques as described below. Please review the methods described in the following list and select the most appropriate one. You find the detailed upgrade procedure description after this list.

• Using the CA ITCM installation DVD for Windows, Linux, MacIntel, and UNIX computers.
• Using Infrastructure Deployment (DMDeploy) for Windows, Linux and MacIntel agent computers and the “AM, RC, SD plugin(s)” (all agent plugins) package.

  If agent computers already have the complete set of agent plug-ins installed, you may use the “all agent plugins” package to upgrade them. If this is not the case you may still use the “all agent plugins” package but you should be aware that on Windows any plug-ins not already installed will be added.

• Using Infrastructure Deployment for UNIX agent computers and the “AM, SD plugin(s)” (all agent plugins) package.
• Using Infrastructure Deployment for Windows, Linux, MacIntel and UNIX agent computers and the individual agent plug-in packages.
• Using Infrastructure Deployment you can upgrade a stand alone RC agent.
• Using Software Delivery for Windows, Linux and MacIntel agent computers and the "AM, RC, SD plugin(s)" (all agent plugins) package or individual agent plug-in packages.

  If agent computers already have the complete set of agent plug-ins installed, you may use the “all agent plugins” package to upgrade them. If this is not the case you may still use the “all agent plugins” package but you should be aware that on Windows any plug-ins not already installed will be added.

• Using Software Delivery for UNIX agent computers and the "AM, SD plugin(s)" (all agent plugins) package or individual agent plug-in packages.

  Note: If you are upgrading DSM agents, you must apply the following patches prior to upgrade via Software Delivery.

  • AIX: RO01350
  • HP: RO01319
  • SUN: RO01315