Troubleshooting

This section contains the following topics:

CIC Connection Release Error

The CA Content Import Client (CIC) can sometimes fail to release its connection to the Oracle MDB resulting in the following error in the CIC log:

[CCMain] WARN  [com.ca.sccc.dbm.CCDBManager] - Failed to uninitialize MDB connection pool for domain 'xxx'

Symptom:

When I stop the database for maintenance, for example, to take a backup, the engine processes sometimes crash.

Solution:

Verify that you have stopped all the engine processes before you stop the database for maintenance.

Note: If an engine process crashes during the database maintenance, restart the engine process after you restart the database.