The common component library (CCL) supports comprehensive tracing and has a crash handler to help you diagnose fatal errors. These services are available to and exploited by most plug-in components.
The common application framework (CAF) services log their activities into log files. The degree of detail depends on the trace level, which can be customized. The log files support you in analyzing problems.
The trace level is set to ERROR by default. If you need to get more trace information, you may want to set the trace level, for example, for the software delivery functionality or Data Transport Service to DETAIL, by running one of the following cftrace commands:
cftrace -c set -f USD -l DETAIL -s 30000
cftrace -c set -f DTS -l DETAIL -s 30000
The -s option sets the log file size to 30,000 KB. The default size is 2,000 KB, which might be too small for the DETAIL trace level. (The trace file is overwritten when the size limit and the number of configured trace files is reached.)
On Windows, the log files for all CAF services are located at install_dir\logs (Default: c:\Program Files\CA\DSM\logs).
Log files created during installation of CA IT Client Manager are located under your user temp folder. Usually the environment variable %temp% points to this folder.
On Linux, the log files for all CAF services are located at $CA_ITRM_BASEDIR/logs.
Log files created during installation of CA IT Client Manager are located under /opt/CA/installer/log.
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