Reason:
An error occurred in accessing the encryption component. The installation could be damaged. One possible reason is that the DBMS is not active. Other possibilities are a bad DBMS configuration and a damaged installation.
Action:
First make sure the DBMS is running properly. If it does and you are not able to obtain any Remote Control related information from the Remote Control manager, you may attempt to repair the installed software from the Add/Remove Programs. If that does not resolve the problem, contact CA technical support.
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