If an installation fails, check the log file for further information. The log file contains error codes, presented as return values from certain functions.
The CA Business Intelligence log files (ca-install.log, CA_Business_Intelligence_InstallLog.log) are located at the top level of the CA Business Intelligence installation directory.
BusinessObjects Enterprise log files are located in the following directory:
<INSTALLDIR>\CommonReporting3\BusinessObjects Enterprise 12.0\logging
<INSTALLDIR>\CommonReporting3\bobje\logging
During the installation process, they are located in a temporary location, determined by the TEMP environment property on the system. If the installation fails, you can locate the log file in this temporary location.
If you encounter a problem, open ca-install.log first to see if any errors are reported. To determine the status of your installation, scroll down to the bottom of the file and search for:
BIEK_GetExitCode
If the BIEK_Exitcode is not 0, then an error has occurred during installation. To further determine the cause of the failure, search the log for keywords such as Error, Warning, CMS or InfoStore.
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