After Installing CA Business Intelligence › Windows › Launching the Central Management Console (CMC) › Troubleshoot CMS Login Issues

Troubleshoot CMS Login Issues

If you are unable to log in to the CMS, consider the following:

1. Did you provide the correct name for the CMS in the System field?
2. Did you provide the correct user credentials in the User Name and Password fields?
3. Is the correct method specified in the Authentication field?
4. Check if the SIA is running. Go to Start, BusinessObjects XI 3.1, BusinessObjects Enterprise, Central Configuration Manager. If the SIA is not running, start or enable it.
5. If you did not install MySQL as part of your installation, use the database client to connect to the database server. See your database documentation for more information.
6. Are you attempting to connect to a CMS cluster using the @<clustername> format? If this is your first attempt to connect to this cluster, the CMC does not know which CMS servers belong to the cluster. In this case, you must specify a list of CMS servers in the web.xml which is found in the WEBINF folder of the CMC web application WAR file. Follow the instructions in the cms.clusters section of the web.xml file for more details. It is also possible to specify CMS cluster information for InfoView by modifying its corresponding web.xml file.

If none of these solutions work, consider reinstalling BusinessObjects Enterprise.