Companies

A company buys, sells, services, manages, or uses your IT assets in CA APM. You define company records for key organizations with which you have a business relationship, such as the following examples:

Your own company, its parent company, or subsidiaries.
IT manufacturers, vendors, escrow agents, maintenance providers, and service providers.

Before you define a company record, you must define records for the parent company, if any, and the default location, such as the headquarters. This additional information makes it easier to enter the information when defining the company record.

You can have multiple associations between locations and companies. These associations are useful to track companies with worldwide offices. For example, to track the contact details of a large vendor with worldwide offices, define location records for each office and associate them with the company record of the vendor.

You can specify one of the locations as the default location. The default location can be the headquarters of the company or the location that you contact most frequently.

Note: Although associating locations is not mandatory, it is considered good practice. Location records must exist in your repository before you can select locations for any objects.

You can retrieve information from the repository about any object by searching. You can then select, view, and manage individual object records from the search results.

More information:

Associate Locations to a Company