Vendor Management › Contacts

Contacts

A contact is a person or department who buys, sells, services, manages, or uses your IT assets in CA APM. Define contact records for key individuals and departments in which you have a business relationship, such as the following examples:

• Users, asset management staff, contract administrators, and IT staff.
• Representatives of other companies, such as manufacturers, vendors, escrow agents, maintenance, and service providers.

Before you define a contact record, define a company record to associate with the contact. Having the company record available makes it easier to add the company information when you are defining the contact record.

You can retrieve information from the repository about any object by searching. You can then select, view, and manage individual object records from the search results.