Introduction › Audience

Audience

This guide is intended for anyone who uses the product on a daily basis to manage the financial and ownership information of IT assets, including the following users:

• IT Asset Managers implement and manage the overall asset management system and work directly with various departments such as finance and procurement.
• Finance and Procurement Managers develop and implement procurement systems, including order processing and the deployment of IT hardware and software assets.
• Contract, Leasing, and Vendor Managers negotiate, review, and maintain contracts, agreements, and services under contract. Common tasks include requesting quotes from vendors and negotiating product prices, delivery dates, and purchases.
• Operations Managers and Discovery Specialists manage the IT infrastructure and the deployment and implementation of IT asset discovery tools and techniques.
• Help Desk Manager/Analyst plan, direct, and administer the help desk to ensure that assets are properly deployed and maintained. Any asset requests reported to the help desk are recorded, processed, and resolved based on departmental policies and procedures.