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Add an Asset that CA CMDB Manages

You can add assets to your repository that CA CMDB manages. CA CMDB is integrated with CA Service Desk Manager. After you add an asset that CA CMDB manages, you can then open CA Service Desk Manager from CA APM and view and manage the asset.

Note: You can also create a configuration item (CI) in CA CMDB and then view it as an asset in CA APM. For more information about creating a configuration item, see the CA Service Desk Manager Administration Guide.

Important! You cannot delete an asset in CA APM that CA CMDB manages. You can only delete assets in CA APM that CA APM manages.

Follow these steps:

  1. Click Asset, New Asset.
  2. Enter the asset information.
  3. Select the CI check box to have CA CMDB and CA Service Desk Manager manage the asset.

    Important! After you save an asset with the CI check box selected, you cannot update the asset to clear the CI check box.

  4. Associate the asset with other objects such as contacts, organizations, and companies. This approach enables specific data access to roles or users when you implement multi-tenancy.
  5. Click Save.
  6. (Optional) View the new asset in CA Service Desk Manager by clicking the CA CMDB hyperlink at the top of the page.
  7. Log in to CA Service Desk Manager.

    A CA Service Desk Manager window opens and the details of the selected asset appear.