Financial Management › Assets › View an Asset in CA Service Desk Manager

View an Asset in CA Service Desk Manager

When you integrate the product with CA Service Desk Manager, you can select an asset in CA APM and view the asset information in CA Service Desk Manager.

Follow these steps:

1. Click Asset.
2. Search for the list of available assets.
3. Click the asset that you want to view in CA Service Desk Manager.
4. Click the CA CMDB hyperlink at the top of the page.

   Note: You can see the CA CMDB hyperlink only if the product is integrated with CA Service Desk Manager and if your user role includes asset configuration privileges.

5. Log in to CA Service Desk Manager.

   A CA Service Desk Manager window opens and the details of the selected asset appear.

   Note: Asset information that you enter in the product is not immediately available in CA Service Desk Manager. By default, a 10-minute delay exists from the time an asset is updated and the time you can view the asset in CA Service Desk Manager. For more information about the CA APM integration with CA Service Desk Manager, see the CA Service Desk Manager Administration Guide.