Implementing CA SAM with CA APM › CA APM and CA SAM Data Synchronization

CA APM and CA SAM Data Synchronization

When you implement CA APM with CA SAM, CA APM and CA SAM share data that is required for hardware and software asset management. To maintain the integrity of the data and of the asset management process, data must be synchronized between CA APM and CA SAM. Data synchronization ensures that objects that are the same in both CA APM and CA SAM contain the same data values. This data synchronization occurs in the following ways:

• Automatic–When you create, update, or delete the following objects in CA APM (through the user interface, web services, or Data Importer), the objects are automatically synchronized in CA SAM. Create, update, or delete the following objects in CA APM only.
  • Company
  • Location
  • Cost center
  • Division
  • Contact

  Important! The CA SAM Administrator must designate these objects as read-only in CA SAM to prevent any unauthorized change and to ensure that data is synchronized correctly. For more information about this requirement, see Data Management Recommendations. For more information about designating objects as read-only in CA SAM, see the CA SAM documentation.

  Note: These objects use the same labels in CA APM and CA SAM, except Contact. In CA SAM, the Contact object is labeled "User".

  For Contact, Company, and Location, the automatic synchronization occurs for specific data types only as shown in the following table:

• Manual–When you create or update the following objects in CA APM or CA SAM, synchronize the objects manually. Create or update the following objects in CA APM or CA SAM.
  • Country
  • Region

  For example, if you create a Country object in CA SAM, manually create the same object in CA APM. If you update a Region object in CA APM, manually update that object in CA SAM.

  Note: For more information about manual data synchronization, see the Data Management Recommendations.

• Data Loading–When you upgrade to CA APM Release 12.9 from a previous CA APM Release 12.6 installation, you can load your existing CA APM data for Company, Location, Cost center, Division, and Contact into CA SAM. For more information about data loading, see Load CA APM Data into CA SAM.

Note: If you are implementing CA APM with an existing instance of CA SAM, there is existing CA SAM data that has not yet been synchronized. Before you start the automatic synchronization process, synchronize the existing CA SAM data with the CA APM data. For more information, see the following article on the CA SAM product page on CA Support, Recommended Reading section: "How to Synchronize CA APM Data with an existing CA SAM Instance".