When you install updates (patches, service packs, or other updates) to CA APM, the update process overwrites the existing product components, including in some cases the reporting components. As a result, any reporting configurations you previously made may be lost. However, CA Technologies provides you with a method to retain your report configurations when you apply CA APM updates. Follow the instructions in a CA Technologies-provided white paper, which you can open from http://ca.com/support.
Under Technical Support, navigate to the product page for CA Technologies IT Asset Manager. Search the Recommended Reading list for White Paper: Reporting Components Upgrade and Version Control to Retain Customizations. You can safeguard your report configurations by implementing the strategy outlined in the white paper.
Note: See the CA Business Intelligence Implementation Guide for information about configuring reports.
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