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Perform Post-Migration Verification

If you had integrations with CA Service Desk Manager and CA Service Catalog before the data migration, perform the post-migration verification of these integrations. You perform this verification after you have completed migrating all data to Release 12.8.

Follow these steps:

  1. Click Run and execute services.msc.
  2. If the CA Service Desk Manager service is not running, select and start the service.
  3. Go to the CA Service Desk Manager directory.
  4. If the CA Service Desk Manager PDM Tomcat service is not running, select and start the service.
  5. Log in to CA Service Catalog.
  6. Go to Administration and click Configuration.
  7. Click the CA APM Services hyperlink.
  8. Click the edit pencil icon for the CA APM web server name.
  9. Enter the CA APM web server name.
  10. Click the edit pencil icon for the CA APM port number.
  11. Enter the port number and click Save.
  12. Log out and start the CA Service View service in services.msc.

    Verify that the CA APM integrations with CA Service Desk Manager and CA Service Catalog work.